31, March 2025

The Influence of Human Resource Management on Employee Satisfaction in the Workplace: A Study on Indian Hotel Industry Employees

VOLUME-8; ISSUE-3; MAR-2025

Author(s): 1 Ritik Thakur, 2 Manoj Rana, 3 Sapna Tehraik

Authors Affiliations:

1M.Sc. 4th Semester, IHM Kufri, Shimla, Himachal Pradesh – 171012

2Lecturer, IHM Kufri, Shimla, Himachal Pradesh -171012

3Senior Lecturer, IHM Kufri, Shimla, Himachal Pradesh -171012

DOIs:10.2018/SS/202503017     |     Paper ID: SS202503017


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Abstract:

Purpose: This research paper explores the intersection of human resource management (HRM) and employee satisfaction in the workplace, with a focus on the hotel industry. By analyzing secondary data from 2005 to 2023, the study evaluates the role of HRM practices in enhancing job satisfaction, employee retention, and organizational performance.

Methodology: The study is Descriptive cum Quantitative and is based on secondary data from hotel industry reports. The paper investigates how HRM strategies contribute to employee motivation, engagement, and job satisfaction by examining aspects such as compensation, training, work environment, and performance appraisal. It also assesses the impact of HRM policies on employee well-being and overall productivity. By evaluating the balance between HRM practices and employee satisfaction, this research aims to provide actionable insights for policymakers, hotel managers, and HR professionals.

Findings: Findings suggest that while HRM practices play a crucial role in improving employee satisfaction, they require careful implementation and adaptation to industry-specific challenges to maximise their effectiveness.

Contribution: The paper concludes with recommendations for best practices in HRM policy formulation and strategies for fostering a positive workplace culture, ensuring a productive and satisfied workforce in the hotel industry.

Human Resource Management, Employee Satisfaction, Workplace Productivity, Hotel Industry, Job Retention, Employee Engagement.

The Influence of Human Resource Management on Employee Satisfaction in the Workplace: A Study on Indian Hotel Industry Employees,  Shikshan Sanshodhan : Journal of Arts, Humanities and Social Sciences,      ISSN(o): 2581-6241,  Volume – 8,   Issue –  3.,  Pp.98-102.        Available on –   https://shikshansanshodhan.researchculturesociety.org/

REFERENCES:

  1. Chand, M. (2010). HR Development Practices and Their Impact on Employee Satisfaction. International Journal of Hospitality Management, 29(4), 651-659.
  2. Kusluvan, S., Kusluvan, Z., Ilhan, I., & Buyruk, L. (2010). The Human Dimension: A Review of HRM Issues in Tourism and Hospitality. Cornell Hospitality Quarterly, 51(2), 171-214.
  3. Guchait, P., & Cho, S. (2020). Employee Satisfaction and HRM in the Hospitality Industry. Journal of Hospitality & Tourism Research.
  4. Kim, H., Yoo, J., & Lee, S. (2009). Training Programs and Employee Retention in Hotels. Tourism Management.
  5. Davidson, M., Timo, N., & Wang, Y. (2010). Work Environment and Employee Well-being. International Journal of Hospitality Management.
  6. Poulston, J. (2008). HRM Policies and Turnover in the Hospitality Industry. Journal of Human Resources in Hospitality & Tourism.

Books:

  • Baum, T. (2015). Human Resource Management for Tourism, Hospitality, and Leisure. Cengage Learning.

Web References:

  • WTTC & FHRAI Reports (2005-2023).
  • Government Labor Statistics Reports (2005-2023).
  • ResearchGate & Academia.edu studies on HRM in hospitality.

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