28, February 2025

The Role of Emotional Intelligence (EI) in Library User Services: A Research Analysis

VOLUME-8; ISSUE-2; FEB-2025

Author(s): Dr. Stephen. G.

Authors Affiliations:

Assistant Librarian, St. Xavier’s University, Kolkata, West Bengal, India.

DOIs:10.2018/SS/202502008     |     Paper ID: SS202502008


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Emotional intelligence is a crucial skill set for modern librarians. It enables them to manage user interactions effectively, reduce workplace stress, and create a more positive library environment that serves diverse patron needs better. Understanding and managing emotions have become as crucial as traditional librarian competencies in today's increasingly complex library environment. Modern libraries serve as dynamic community hubs where diverse populations intersect, creating an environment that demands more than just technical knowledge from library professionals. Research has shown (Michele A.L. Villagran and Lisa Martin, 2022) that emotional intelligence (EI) is vital in creating positive library experiences and fostering successful patron interactions. This paper examines how emotional intelligence enables librarians to effectively manage user interactions, reduce workplace stress, and create a more positive library environment that better serves diverse patron needs.

Emotional Intelligence (EI), Librarians, Library Service, Patrons, Empathy, Interpersonal, Intrapersonal Skills, Self-Awareness.

Dr. Stephen. G.(2025); The Role of Emotional Intelligence (EI) in Library User Services: A Research Analysis,  Shikshan Sanshodhan : Journal of Arts, Humanities and Social Sciences,   ISSN(o): 2581-6241,  Volume – 8,   Issue –  2.,  Pp.51-55.      Available on –   https://shikshansanshodhan.researchculturesociety.org/

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